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How we protect your account and data

Every account on lasalcom is guarded by bank-grade encryption and real-time fraud monitoring.

Encrypted login & 2FAReal-time fraud checksDANA, OVO, GoPay, QRIS secure30-day data retention policyLocal law compliant
Explore Lobby Read FAQ
lasalcom How we protect your account and data
GET HELP ANYTIME

How to reach our legal and support team

Team online

Live Chat

Open your account and head to the Help menu in the lobby. Our team answers account and legal questions in English and Indonesian, 09:00–22:00 Jakarta time, seven days a week.

Email Support

Send account security, data access or policy questions to [email protected]. Responses within 24 hours. Include your account email and a clear summary of your request.

Account Settings

Log in and go to Settings > Legal & Privacy. View your stored data, download your account history, or request closure. Changes take effect immediately.

SECURITY & TRANSPARENCY

What we do to earn your trust

Data Encryption

All traffic between your device and lasalcom uses TLS 1.3 encryption.

Payment Verification

When you withdraw to DANA, OVO, GoPay or QRIS, we verify your identity and match the destination account to your…

Cookie Consent

On your first visit, we ask which cookies you allow. Essential cookies (login, fraud checks) are always on.

Account Access Control

Enable two-factor authentication in Settings > Security. We'll send a code to your registered phone or email every time you…

Data Retention

We keep active account data (history, profile, transactions) for 30 days after you close your account, then permanently delete it.

Request & Change

To request your data, close your account, or contest a decision, email [email protected] with your account email.

Legal questions from players in Indonesia

We delete your personal data (name, email, phone) within 30 days of closure. Transaction records and identity verification documents are archived for 2 years to comply with local financial rules. You can request early deletion by emailing [email protected].

No. For your protection, all withdrawals go back to the same DANA, OVO, GoPay or QRIS account you used to deposit. This is a standard anti-fraud rule. If you used a shared account, contact support to arrange an exception where local law permits.

We do not store your DANA, OVO, GoPay or QRIS login details. Each payment is processed through encrypted tokens that expire after the transaction. Your banking credentials never touch our servers. Payment history is visible in your Account > Transactions for 12 months.

Log out immediately and email [email protected] with 'Account Compromise' in the subject. We freeze your account within 5 minutes, review login logs, and work with you to recover funds if fraud is confirmed. File a police report for faster resolution if needed.

Yes. Go to Settings > Legal & Privacy and select 'Download My Data'. We'll email you a complete file (account profile, login history, game activity, payment records) within 5 business days. You can also request this via email to [email protected].

You can close your account anytime from Settings > Account. Any wallet balance is returned to your original deposit method within 2–5 minutes. Once closed, your account cannot be reopened. A new account must be created if you wish to return.

Your encrypted data is stored across secure servers in multiple regions to prevent loss from hardware failure. Access is logged and monitored 24/7. Where local law permits, data may be backed up internationally. You control what data we keep via Settings > Privacy.

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